Coronavirus: These Airlines Offer (Free) Cancellations/Rebooking

The Coronavirus outbreak is officially a global pandemic and will affect international travel over the next weeks, possibly even months. Because of this situation, it is a little risky to book flights far in advance right now. Especially since no-shows can cause a lot of financial damage.

Many airlines and tour operators are responding with amended rebooking and cancellation terms. It may be possible to cancel the journey until a few days before.

Info

We are expecting more airlines and tour operators to respond in similar ways. We are trying to keep this article up to date.

Lufthansa, Swiss, Austrian, Eurowings

The Lufthansa Group (Lufthansa, Swiss, Austrian, Brussels Airlines, Air Dolomiti, Eurowings) has waivered the booking fee for tickets purchased before March 5th, as well as for new bookings made between March 5th and April 30th, 2020.

Update

Lufthansa Group airlines now offer the opportunity to confirm your new flight date later. In this process, your current ticket will be cancelled, but not refunded. Until June 1, 2020 you may select a new flight date, that has to be earlier than December 31, 2020.

The new flights have to be flown before December 31st, 2020 and the airport of origin and destination must remain the same. If the new flight costs more, you’ll have to pay the price difference. Your ticket number must start with 257, 220, 724, 082, or 101 in order to be able to use this rebooking policy.

Accor Hotels

Worldwide stays before April 30th, that are not refundable, can be postponed until December 31st, 2020 without paying any fees.

To do this, you should directly contact the hotel. For some affected regions, you can also cancel for free.

Aegean Airlines

Aegean Airlines allows free rebooking to a later date (latest October 20, 2020) for travel until March 20, 2020. No limitations in terms of travel destination.

It is uncertain yet if Aegean will calculate any fare difference. Free cancellation is not offered yet.

Aeroflot

The airline offers free re-booking for flights between France, Spain and Germany to Russia before May 31, 2020.

For flights to Italy or Isreal, passengers may get a free rebooking before December 31, 2020 or a full refund.

Airbnb

Guests that booked before March 14, 2020 with a check-in date up to April 14, 2020 can cancel and get a full refund.

Update

Now applicable to all bookings worldwide made before March 14, 2020.

You can alter or cancel your booking online directly at Airbnb. You’ll get your refund within ten days.

Air Baltic

New bookings made before March 31, 2020 for travel before December 31, 2020 allow one date change without a free.

If there is a price difference between your flights, you’ll probably have to pay that. Extra services like checked baggage are transferable without a fee.

Air Canada

For new bookings made between March 4th and 31st, Air Canada will let you rebook the flights for free once. The flights may be booked up to 12 months in advance and have to be rebooked at least 14 days before departure.

Nevertheless, you will have to pay the price difference. You can also cancel your booking and get the entire price you paid refunded as a voucher for a new booking during the next 12 months.

Air France

Air France and KLM won’t be charging any money for rebooking until March 31st for flights before May 31st. This applies to old and new bookings.

The flight can be moved up until May 31st, 2020 free of charge, even if the new flight would be more expensive. The destination, however, has to remain the same, and the same booking class must still be available. If you want to cancel the trip, change the destination, or move the flight to a date beyond May 31st, you’ll receive the price you pay as a voucher, which will be valid for 1 year.

Alitalia

Alitalia is allowing its passengers to rebook their flights for free, if the booking was made before March 5th, and the destination lies in Italy. You can either fly to the same destination on new dates before the end of June 2020, or change the destination but fly on the same dates.

If your booking class is no longer available for your new flight, you will have to pay the price difference.

American Airlines

For bookings made before March 31st, 2020, American Airlines offers free rebooking up to 14 days before travel.

Update

Now also valid for bookings made before March 1st.

This offer is only valid for tickets that have been booked directly with American Airlines.

British Airways

British Airways has removed the rebooking fee for new reservations made between March 3rd and March 16th.

The trip can take place up to 12 months after your reservation date. Should there be a price difference, however, you will have to pay it. Getting a refund is not possible.

Cathay Pacific

New bookings made between March 9th and April 20th, 2020 with Cathay Pacific can be modified as often as you wish before departure. The trip has to be completed before February 28th, 2021. You will, however, have to pay the price difference for the new flight.

Award flights and group tickets are excluded from this policy. Getting a refund for the flights is only possible if the booked fare allows that, if there are travel restrictions for the destination, or if the flights were canceled.

Condor

Condor is the first German airline to waiver its rebooking fee. If you’ve booked a flight between March 5th and 20th, 2020, you can rebook it up to one day before departure, without paying a rebooking fee. This, however, does not apply for flights in the Economy-Light fare.

There are no restrictions concerning the travel period. You will, however, have to pay the price difference for your new flight. If your new flight is cheaper, you won’t be reimbursed.

Delta Air Lines

Delta is removing the rebooking fees. Depending on when you booked your flights, rebooking terms are more or less generous.

Update

Now valid for all flights! Until now, these changes did not apply for flights within the United States.

For tickets issued before March 2nd, 2020, and for travel during March, Delta allows free rebooking once for travel dates between now and May 31, 2020.

For tickets issued on/after March 1 and before March 31, 2020, Delta allows free rebooking once for travel dates between now and February 28th, 2021.

Easyjet

Easyjet waives rebooking fees for new and existing bookings. It is even possible to change your flight or destination. You need to pay the price difference between the two flights.

Changes to your booking can be made online und Manage my Booking. A full refund is offered if Easyjet cancels your flight.

Emirates

For new bookings made between March 6th and 31st, Emirates won’t be charging a rebooking fee. You’d only have to pay a possible price difference when you rebook the flights.

Passengers that booked before March 6th will now have the opportunity to cancel or rebook their flights if there are travel restrictions or if Emirates canceled the flight.

Etihad Airways

Etihad waives the rebooking fee for new bookings made between March 7 and April 8, 2020.

The difference to the new price probably has to be paid.

Ethiopian Airlines

Ethiopian waives the rebooking fee for travel commencing before June 30, 2020 for new and existing bookings. Only the difference to the new price has to be paid. Your journey has to end before December 31, 2020.

Eine ร„nderung der Route ist ebenfalls mรถglich.

Finnair

Finnair permits rebooking flights from March 4th – 31st without a fee. The new flights have to take place before June 30th, 2020.

There should not be any additional cost, even if the booking class changes, and the new flights, therefore, would have been more expensive.

Hilton

Stays (even without free cancellation option) up to April 30, 2020 can be cancelled up to 24 hours before arrival without a fee.

This offer is valid for new and existing booking worldwide.

Hyatt

For stays without cancellation option booked before March 8, 2020, Hyatt offers 10,000 World of Hyatt points.

You can use this offer via telefon or worldofhyatt@hyatt.com.

For travel to or residents of China, South Korea, Japan and Italy, Hyatt offer cancellations free of charge.

Iberia

For bookings made up to March 11 and travel before April 30, Iberia offers the opportunity to change your travel dates to November 30, 2020 without a fee or get a refund in form of a voucher. This voucher can be redeemed for travel before December 31, 2020.

The refund is possible for online flight cancellations as well. If Iberia cancels your flight, you’ll receive full monetary compensation.

Icelandair

For existing and new bookings made before April 1, 2020, with departure before August 1, 2020 Icelandair waives the rebooking fee once. Your new flight date has to be earlier than September 1, 2020.

You have to pay the difference in price between your new and your old flight. A change of destination is not possible.

KLM

Air France and KLM won’t be charging any money for rebooking until March 31st for flights before May 31st. This applies to old and new bookings.

The flight can be moved up until May 31st, 2020 free of charge, even if the new flight would be more expensive. The destination, however, has to remain the same, and the same booking class must still be available. If you want to cancel the trip, change the destination, or move the flight to a date beyond May 31st, you’ll receive the price you pay as a voucher, which will be valid for 1 year.

LATAM

LATAM is offering free rebookings for new bookings of international flights made between March 6th and 22nd for trips during any time of this year. You only have to pay the price difference.

You may also change the destination. You can change the flights up until 14 days before departure.

LOT

LOT Polish Airlines is offering free rebooking until the end of March for trips before March 24th. Your new dates can be anytime this year.

The routing has to remain identical. If the booking class also remains the same, you won’t have to pay any surcharge.

Norwegian

Norwegian is wavering the rebooking fee for new bookings made from March 6th to 22nd for trips before the end of August.

If your booking class is no longer available on the new flights, you will be charged the price difference.

Oman Air

For new bookings made from March 6th until May 31st, for flights before October 31st, Oman Air will let you rebook your flight without any fees up to two times. If the booking class remains the same, you won’t have to pay any surcharge, otherwise, you will have to pay the price difference.

Update

The rule is now available for existing booking made before March 12, 2020 as well. It is now possible to change your routing, as well.

This information was communicated from Oman Air to travel agencies. Their website currently does not show any information regarding this topic.

Booking Flexibility March 2020 English

Travel agencies are to write INVOL CHANGE DUE TO COVID in the Endorsement Box during the rebooking process.

Pegasus Airlines

Pegasus will allow rebooking flights once without paying a rebooking fee for new bookings of international flights (incl. northern Cyprus) made between March 9th – 31st. Should there be a price difference, you will have to pay it.

Getting a refund is only possible if the fare you booked allows this.

Qatar Airways

Qatar Airways is wavering the rebooking fee for flights before June 30th, 2020, if you rebook at least 3 days before departure. This applies to new and old bookings alike. It is also possible to cancel your flight for free, getting a voucher for the entire price of the ticket, which would be valid for one year.

Should there be a price difference between the price you paid and the price being currently charged on the new dates, you will have to pay the difference. Award flights can also be rebooked for free.

SAS

SAS will not charge a rebooking fee for new bookings made between March 5th – 19th for trips until the end of November, nor for old bookings with flights before the end of April. You only may have to pay an eventual price difference for the new flights.

You may only rebook your flight once, and cancellations are only possible if the fare allows it, or if SAS cancels or changes the flight.

Scoot

Scoot will allow rebooking flights for free once for new bookings made between March 10th and May 14th, 2020.

A possible price difference for the new flights will have to be paid. You can change the flights directly on flyscoot.com.

Singapore Airlines

Singapore Airlines has removed the rebooking fee for new bookings made between March 6th and 31st.

The price difference to the new flight, however, has to be paid.

Tap Air Portugal

Tap Air Portugal won’t charge the rebooking fee for new bookings made between March 8th and 31st.

The discount fare, however, is exempt from this new policy, and the rebooking has to be made at least 21 days before departure.

Thai Airways

For new and existing booking between January 28 an April 30, 2020 Thai Airways allows one rebooking without a fee. The airline will charge you only the price difference between your current and your new flight.

Origin and destination must identical. You must rebook at least seven days before your scheduled departure.

Turkish Airlines

Turkish Airlines is making an exception and removing the rebooking fee for new bookings made between March 6th and March 24th, except for Turkish domestic flights.

The change has to be made 5 days before departure and the flight can be moved to a date until the end of 2020. You might have to pay for the price difference, though.

TUI

For new bookings (between February 29 and April 18, 2020), TUI offers free rebooking or cancellation (no matter what the destination is) up to 14 days before travel but latest until April 30, 2020.

For travel to Asia between February 5 and March 31, 2020, TUI offers free rebooking or cancellation up to 30 days before travel but the latest until August 30, 2020.

United Airlines

United offers free rebooking as well for new bookings that were made between March 3 and 31, 2020, for the next 12 months. However, the fare difference has to be paid.

Update

Now valid for all flights until April 30, 2020.

More Airlines

  • Air Mauritius: For bookings made until April 30th for trips before June 30th, Air Mauritius won’t be charging any rebooking fees. You will, however, have to pay the price difference. It is also possible to cancel the booking and get a refund as a voucher. Further information
  • Air Austral: Booking made before March 31st and trips before May 31st can be rebooked for free to new flights in the same booking class. Further information
  • Air Europa: For new bookings made until March 16th, 2020, you can rebook your flights up to three times to a date during the next 12 months, but you have to rebook them before March 31st. Air Europa will charge the price difference if the new flight is not issued in the same booking class.
  • JetBlue: For bookings that were made between February 27 and March 11, 2020, and for travel until June 1, 2020, JetBlue allows free cancellation and rebooking. However, refunds are only given in the form of travel vouchers for future travel.
  • Alaska Airlines: For bookings that were made between February 27 and March 12, 2020, and for travel until June 1, 2020, Alaska Airlines allows free cancellation and rebooking. However, refunds are only given in the form of travel vouchers for future travel with a validity of one year. More information.

Tip: Free Cancellation Possible if Schedule Changes Happen

Many airlines are reducing their flight schedule now and therefore cancel flights and/or amend flight times. In those cases, usually a free cancellation and rebooking is permitted. It my therefore make sense to just wait right now.

Frequently Asked Questions

Can I cancel my travel because of health concerns?

It depends on the regulations in your country. Generally speaking, unless there is a warning from the Ministry of Foreign Affairs of your country, usually it is not possible to cancel your travel for free. You will have to accept the regular cancellation terms.
Tour operators are usually a bit more generous regarding cancellation. Depending how far in advance you cancel, you will always get a certain part of your money back.

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Comments (2)

  1. Iโ€™m supposed to be flying out of Grenada you Friday the 24th March om Condor and then onto Lufthansa to SA. How does one change his ticket due to Corona Virus?

    Reply

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